MUTEC, the Municipal and Utilities Truck Equipment Company, currently have an opportunity for a Trainee Service Advisor to join our team based on the Longmile Road, Dublin 12.

 

MUTEC is an authorised Mercedes-Benz commercial vehicle dealership and aftersales service centre. We are a division of Motor Distributors Limited. Our aftersales service focuses on the maintenance and repair of Mercedes-Benz Commercial Vehicles, Mercedes-Benz buses and coaches, Versalift Aerial Platform Lifts and also operates a CVRT Centre.

 

Main duties and responsibilities to include:

 

  • Establishing, maintaining and developing long-term customer relationships and for initiating and managing the service process.
  • Liaise with the Workshop, Service Reception, Warranty and Parts Department.
  • Maintaining high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
  • Maintain up-to date progress on each of your customers vehicles undergoing maintenance and repair and liaise with your customer as needed on any additional work or costs.
  • Determine workshop availability and schedule customer bookings by phone, email or from walk in customers wishing to book maintenance and repair work.
  • Meet customers when they arrive with their vehicle and establish a clear understanding of what maintenance and repair work is to be carried out.
  • Ensure that the customers vehicle is ready at agreed day/time and explain all maintenance and repair work completed.

 

The successful candidate will ideally:

 

  • Have an interest in the motor industry.
  • Demonstrate a proven ability to work to high standards.
  • Have good communication and interpersonal skills.
  • Possess strong organisational skills, with excellent attention to detail.
  • Be diligent, with a flexible approach to work.
  • Have the ability to work on their own initiative and as part of a team.
  • Be motivated and energetic.
  • Have a full, valid and current driving licence.

If you meet the above criteria and wish to be considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.

Apply for position now